Shift Lead

VETERINARY HOSPITAL SHIFT LEAD

This posting will remain open for a minimum of two weeks from the posting date. A career at Banfield means working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication.

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

• Assist and support the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
• Supervise the team day‑to‑day when called upon, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Create an environment where a team can deliver quality, efficient and effective veterinary care to pets and foster associate engagement.
• Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, including education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assist in effectively scheduling associates to meet client needs, proactively plan time off and CE scheduling.
• Ensure compliance with all practice policies and procedures and adherence to Banfield dress and grooming guidelines.
• Perform other job duties as assigned.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Special Working Conditions
  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
  • Must work special hours, including weekends and evenings.
  • Requires mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking English).
  • Comfortable in a loud, moderately high noise environment and strong smells.
  • Requires sufficient ambulatory skills: standing, walking, stooping, kneeling, crouching, climbing, and lifting up to 50 pounds.
  • Good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances.
• Education & Experience
  • High School Diploma preferred; must be 18 years of age or older.
  • Minimum of two (2) years of veterinary hospital experience.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

Banfield Pet Hospital complies with all applicable federal, state and local laws governing…