Veterinary Receptionist - St. Augustine, FL

Who we are Jackson Veterinary Hospital is Hiring an Experienced Veterinary Receptionist! Position Details

Role: Experienced Veterinary Receptionist

Status: Full-time

Salary: Competitive and based on experience

Schedule: Four-day workweek with rotating Saturdays; no nights, on-call shifts, or holiday hours

Competitive pay, 401(k) matching, tuition support, and referral bonuses

Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Four-day workweeks, six paid holidays, an Employee Assistance Program, and an employee discount program

Do you consider cat hair a fashion accessory and introduce yourself to strangers’ dogs? Have you ever forgotten Mom’s address but know every dog on your block? If so, Jackson Veterinary Hospital wants to talk!

Jackson Veterinary Hospital is looking for an experienced Veterinary Receptionist to join our fantastic team. Our receptionists are an essential part of the client experience, helping every pet owner feel welcomed, informed, and supported from the moment they call or walk through our doors.

We’re proud of our positive, well-being-focused culture and our commitment to creating a workplace where team members can do meaningful work without sacrificing life outside the hospital. With a four-day workweek, no nights, no on-call shifts, and no holiday hours, you’ll have a schedule designed with work-life balance in mind.

• Four-day workweek that supports a healthy work-life balance
• No nights, on-call shifts, or holiday hours
• Supportive, positive team culture
• Leadership that values your contributions and professional growth
• Meaningful relationships with clients and their pets
• A workplace where kindness, teamwork, and great client service matter
• Opportunities to continue learning and developing your veterinary knowledge

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and provide exceptional customer service
• Schedule appointments and help manage the daily appointment calendar
• Check clients and patients in and out efficiently
• Process payments and maintain accurate client and patient information
  
  Communicate hospital services, policies, and next steps clearly to clients
• Manage messages, reminders, and basic administrative tasks
• Maintain a clean, organized, and welcoming reception area
• Collaborate with doctors, technicians, assistants, and fellow receptionists to support smooth hospital workflow
• Provide calm, compassionate support during both routine and emotional visits

• Previous veterinary receptionist experience required
• Excellent customer service and communication skills
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Professional, compassionate approach to clients and coworkers
• Confidence using computers and learning veterinary practice-management software
• Dependability, reliability, and a positive attitude
• Team-first mindset and willingness to help wherever needed
• Genuine passion for helping pets and the people who love them

• A team that genuinely enjoys working together
• Leaders who appreciate your hard work and ideas
• A schedule that gives you time to enjoy life outside the hospital
• Opportunities to continue learning and growing professionally
• A workplace where your role in the client experience is truly valued
• The satisfaction of making every client and patient feel cared for

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

• Health insurance, including medical, dental, and vision (full-time…