Assistant Store Leader

Overview

Assistant Store Leader, Kate Spade — St Augustine, FL, US

Kate Spade New York is part of the Tapestry portfolio, a global house of brands committed to optimism, innovation, and inclusivity. The brand designs handbags, ready-to-wear, jewelry, footwear, home décor, and more, and celebrates communities of women with a distinctive point of view.

Job Purpose:

The successful individual will leverage their proficiency in retail to drive client service, sales, and leadership within the store environment. The role requires acting as a leader in the absence of the Store Leader and coaching the team to deliver exceptional customer experiences while achieving business results.

• Client & Service Excellence:
  Develop clientele through coaching the team on proactive client outreach; build and maintain relationships with new clients; partner with the Store Leader to develop business-driving initiatives that build repeat business or attract new customers; ensure associates actively utilize their client books to generate increased sales through client book reviews and outreach evaluations; ensure compliance with clientele standards and the thank you note program;
  
  ensure all associates complete the sales training program; model and supervise the selling environment with coaching on the sales training process to ensure the highest level of customer service and sales performance.
• Leadership Presence / Steward of Talent:
  Assist the Store Leader in achieving financial success through improved store performance; assume Store Leader responsibilities in the manager’s absence; lead by example with personal sales goals; coach to sales plans, personal goals, and measurable statistics to maximize business; network within the community to fill open positions with minimal business impact; conduct ongoing performance reviews.
• Brand Building:
  Communicate the kate spade new york brand aesthetic and lifestyle to the sales team and customers; ensure brand and operating standards are met to support brand consistency; implement visual merchandising directives and maintain store presentation standards; relay merchandise sell-through, stock position, business trends, product issues, and customer feedback to the Store Leader to improve service and sales.
• Operational Excellence:
  Perform and supervise store opening and closing procedures, including handling funds, deposits, and security; assist with payroll budgeting through scheduling adjustments; monitor and follow company policies focusing on loss prevention; accurately manage POS transactions to maintain inventory integrity.

• Minimum 3 years of management experience in a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred
• Professional sales development and exceptional interpersonal skills
• Strong leadership qualities with the ability to communicate effectively at all levels
• Ability to analyze selling reports, identify trends, and react quickly to business needs
• Decision-making and conflict mediation abilities within a team environment
• Proficiency in Windows-based software (e.g., Excel, Word, Outlook)
• Physical requirements:
  
  able to work store schedule including evenings and weekends; standing for extended periods; able to lift up to 40 pounds; comfortable climbing ladders

• Drive for Results
• Customer Focus
• Creativity
• Interpersonal Savvy
• Learning on the Fly
• Perseverance

Equal Employment Opportunity:
Kate Spade is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and related to the requirements of the position, without regard to protected characteristics under applicable law.

Ada/Reasonable Accommodation:
Tapestry will provide reasonable accommodation for disabilities or religious beliefs. For accommodations, contact Tapestry People Services at or e

* Tapestry will comply with minimum wage requirements and applicable pay laws based on city, county, and state regulations.

General Description of All Benefits:
Health benefits (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. Benefits information is subject to eligibility and plan terms.

General Description of Other Compensation:
Employee discounts on certain products and incentive compensation. Nearest Major Market:
Jacksonville. Job Segment:
Retail Manager, Store Manager, Merchandising, Retail, Sales.