Spa Inside Sales

Spa Inside Sales

Spavia St. Augustine is hiring FT/PT Inside Sales Person, what we call a Guest Advisor at our independently owned luxury spa--where guests relax, recenter, and renew.

Pay: Hourly base $17-$22 + membership sales commissions, retail commissions, and performance bonuses. Actual pay varies by location, schedule, and results; transparent ranges provided at interview.

Schedule: Full-time or Part-time; must be available for evenings/weekends/holidays

Benefits snapshot: W-2 employment, paid sales & service training, employee/family discounts, consistent scheduling.

• Welcome every guest with warmth and polish; tailor recommendations to their goals and occasion.
• Convert great experiences into memberships: present options, handle objections, and close ethically.
• Drive retail results: demo products, build simple at-home routines/bundles, and keep the retail floor merchandised.
• Scheduling: pre-schedule next visits, manage waitlists, and optimize provider utilization with accurate scheduling and POS.
• Proactive outreach: follow up on leads, trials, freezes/lapses, and post-visit thank-yous via phone/text/email (templates provided).
• Own the front-of-house flow: lobby/locker room readiness, tidy retail zones, cash handling, and open/close procedures.
• Partner with service providers and leadership to hit team KPIs (membership conversion, retail per guest, pre-book rate, and guest satisfaction).

Spavia reimagines the spa experience with a blend of luxury, relaxation, and top-tier service--supported by a busy membership model and a curated retail assortment. You'll have proven scripts, hands-on product training, and a collaborative team so selling feels natural and guest-first. Our standards make excellence repeatable; our coaching helps you grow. Join us in shaping an exceptional spa experience!

• Membership conversion: ~5-10% of eligible guests join or upgrade.
• Retail and Gift Card Commission: 5% of retail and gift card sales.
• Pre-scheduling:
  Guests pre-schedule before leaving.
• We'll train, coach, and role-play--these are team goals, not 'sink or swim.'

• Standing for extended periods; frequent walking, bending, reaching.
• Repetitive keyboard/phone use; accurate POS/cash handling.
• Lift/carry up to 25 lbs; occasional laundry/stocking.

What You'll Gain

• Hourly base + commissions (membership & retail) + performance bonuses tied to clear KPIs.
• Paid sales training (role-plays, membership scripts) and ongoing mentoring.
• Growth paths to Lead Guest Advisor, Assistant Manager, or Spa Leadership.
• Employee, friends & family discounts on treatments and products.

Schedule

• Full-time or Part-time; consistent weekly schedule; flexibility available with advance notice.

EEO & Workplace Practices

Spavia is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process. We maintain a drug-free workplace; post-offer screenings may apply where permitted by law (e.g., license verification, background checks compliant with FCRA, and role-dependent testing as allowed).