Retail Merchandiser

Full-Time Retail Merchandiser

World Golf Village, located in St. Augustine, FL, is pleased to announce an excellent career opportunity for a Full-Time Retail Merchandiser. We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Essential Duties:

• Golf Shop Ops
  • Open, operate, and close the golf shop following established procedures
  • Answer phones and assist guests with golf shop purchases and product questions
  • Operate the POS system and process merchandise sales as needed
  • Help create a welcoming, organized golf shop experience with strong guest service
  • Support loss prevention by staying aware of guest activity in the shop
• Merchandising
  • Rotate stock and keep displays clean, full, and visually appealing
  • Help create a unique shopping environment through thoughtful merchandising
  • Work with retail leadership to support merchandise promotions and seasonal plans
  • Assist with training golf shop staff on retail products, procedures, policies, and service standards
  • Help support merchandise sales goals through presentation, product knowledge, and service
• Inventory
  • Participate in monthly physical inventory counts
  • Maintain accurate inventory using Troon merchandising and accounting procedures
  • Keep approved in-stock product categories filled at the facility level
• Ordering/Processing
  • Receive and inspect incoming merchandise shipments to verify quantities, styles, colors, item details, and overall accuracy against vendor invoices and packing slips, and report any discrepancies, damages, or incorrect items
  • Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags
  • Create, print, and attach product tags to merchandise
  • Assist with special product design needs when needed
• Reports
  • Share updates with retail leadership on product levels, local buying trends, and vendor opportunities
  • Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadership
• Support for Daily Golf Operations
  • Support the retail side of daily golf shop operations
  • Help keep golf shop and storage areas organized and ready for daily use
  • Follow safe work practices
  • Performs other duties as requested
  • Maintain regular and reliable attendance

Education/

Experience:

• High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• Regularly stands for extended periods, walks, uses hands, talks, and hears.
• Occasionally sits, climbs, balances, stoops, kneels, or crouches.
• Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds.

Environment/Noise:

• This is an indoor position with a minimum level of noise.

Certificates/Licenses:

• Valid Driver's License.

Job Knowledge, Skill, and Ability Preferences:

• Strong understanding of retail service standards and daily golf shop operations.
• Knowledge of merchandising practices, inventory procedures, and product presentation
• Basic knowledge of the game of golf preferred
• Professional verbal communication and interpersonal skills
• Excellent guest service skills with a positive attitude and strong work ethic
• Ability to work flexible hours based on golf shop business needs
• Manage multiple priorities in a golf club retail environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Comfort using the internet and other digital tools in a professional setting
• Strong time management skills and the ability to prioritize tasks effectively
• Willingness to learn new products, systems, and procedures
• Ability to read and speak English may be required to perform the duties of the job (e.g. the associate may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match…