Institutional Sales Manager; Mandarin Speaker

Responsibilities

• Acquire and develop trust relationships with a portfolio of major clients, including global institutional and VIP clients.
• Expand existing client relationships through sustained communication and a deep understanding of their needs.
• Build key customer service processes and systems, formulate management rules, and track the status of key customers.
• Analyze user behavior, uncover hidden needs, write key customer analysis reports, and communicate with various departments to provide optimal service solutions and product feedback.
• Demonstrate sales experience (customer acquisition/origination) with a clear sales KPI.
• Be familiar with the use of a CRM tool.
• Work autonomously within a sales team, and have experience working with regional sales teams and attending/hosting events to acquire new customers.

• 3–10 years of experience in sales and client services with an international financial background in banking, investments, or FX sales.
• Experience with a client portfolio that includes institutional clients, high‑net‑worth individuals, proprietary trading firms, private banks with brokers, futures institutions, or commercial banks.
• Strong communication skills and the ability to be flexible in a variety of situations, excellent relationship‑maintenance and sales skills, and the capacity to work under pressure.
• Passion for crypto; industry experience is an advantage.
• Fluency in English is required to coordinate with overseas partners and stakeholders. Additional languages are an advantage.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world‑class talent in a user‑centric global organization with a flat structure.
• Tackle unique, fast‑paced projects with autonomy in an innovative environment.
• Thrive in a results‑driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work‑from‑home arrangement, with adjustment based on the nature of work.

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