Field Service Technician; Appliance Repair - St. Augustine, FL

Field Service Technician (Appliance Repair) - St. Augustine, FL

Location:

St. Augustine, FL; coverage includes Fleming Island, Green Cove Springs, Orange Park and surrounding metro areas.

Join our Customer Service team as a Field Service Technician (DMST). You will deliver exceptional customer experience by diagnosing and repairing major appliances, TVs, and A/C units, managing inventory, and performing administrative tasks.

• Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
• Use safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent, document findings, and decide to repair or replace parts.
• Instantly and accurately process paperwork and perform data entry upon completion of each job.
• Pre‑screen next day service calls by obtaining necessary information to help diagnose problems prior to arrival.
• Meet or exceed company metrics (customer satisfaction, fix‑right‑first‑time, revisits, parts management, OT%).

• Minimum 1 year experience in a technical role (field service preferred).
• Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products).
• Experience using tools and diagnostic test equipment.
• Ability to troubleshoot, diagnose, repair, and document product/system issues.
• Valid driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

USD 25.25 – 29.75 per hour.

• No‑cost employee premiums for you and eligible dependents for medical, dental, vision, and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) retirement savings plan.
• Generous paid time off program including company holidays and a combined bank of paid sick and vacation time.
• Performance‑based short‑term incentives (varies by role).
• Access to confidential mental health resources and personal fitness goal incentives.
• Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group‑rate life and disability insurance.

• Eligible for the relevant benefit programs offered through partner agencies.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our salary ranges consider factors such as skillset, experience, licensure, certifications, internal equity, and business needs. Geographic pay differentials may apply.

Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973‑477‑7090 or email at  This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.