Field Service Technician II - Utilities; Aerial-Hd Chassis

Main Duties & Responsibilities

• Primary Job Role
• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
• Attends and successfully completes required technician training classes.
• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer s specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to ensure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department.
• Performs other duties as assigned.

• Essential Job Competencies
• Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific
  
  Skills:
  
  Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
• Communication:
  Uses active listening skills, conveys information clearly and effectively, and keeps others informed about developments, progress, problems and plans.
• Information Gathering:
  Checks sources to identify information needed for analysis and decision making; documents sources and organizes information as needed.
• Fiscal Accountability:
  Follows fiscal regulations, allocates and accounts for fiscal resources, monitors budget usage and seeks ways to reduce costs.
• Takes Initiative:
  Takes appropriate action to resolve issues, makes timely decisions, and facilitates change when required.
• Results Oriented:
  Demonstrates urgency and commitment to achieve outcomes, maintains focus and quality under pressure.
• Adaptability:
  Adapts to changing needs and dynamic situations, open to new ways of doing things.
• Credibility:
  Demonstrates reliability, confidentiality, honesty and responsibility for quality and timeliness of work.
• Personal Development:
  Proactively seeks growth opportunities and develops technical and professional skills.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

• Formal Education
  :
  High School diploma or GED
• Experience
  : 3-4 years

• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Valid Driver License
• Successfully completed all required training curriculum to be designated Service Field Tech II

• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Job requirements frequently change requiring re-training once or more per year.

• Problem Solving
  :
  Job…