Front Desk Receptionist

Company Description Retro Community Management provides professional community association management with a focus on reliable, responsive, and respectful service. The company supports a wide range of residential associations, including single-family homes, townhomes, condominiums, and small HOAs. With over 20 years of experience, Retro Community Management tailors its services to the unique needs and goals of each community. The team partners closely with Association Boards and unit owners to enhance quality of life while maintaining fiscal responsibility.

Applicants can expect a service-driven environment that values long-term relationships and customized management solutions.

Role Description: The Front Desk Receptionist is a full-time, on-site role based in St Charles, IL. This position is responsible for greeting visitors, answering and directing phone calls, and serving as the primary point of contact for residents, board members, and vendors. Daily tasks include handling incoming inquiries, managing mail and deliveries, maintaining front desk logs, and performing general clerical duties such as filing, data entry, and document preparation.

Handle all incoming calls as a switchboard operator so the calls are routed to the correct department. The role also involves scheduling appointments, supporting community managers with administrative tasks, and ensuring the reception area is organized and welcoming. The Front Desk Receptionist contributes to a professional, customer-focused environment by providing timely, accurate information and support to all stakeholders.

Qualifications

• Strong customer-facing skills, including Customer Service and Communication, to interact effectively with residents, board members, and vendors.
• Professional Phone Etiquette and Receptionist Duties experience, including answering, screening, and directing calls and greeting visitors.
• Solid Clerical Skills, such as filing, data entry, scheduling, and basic document preparation.
• Ability to maintain a courteous, calm, and professional demeanor in a busy office setting.
• Proficiency with common office software (e.g., email, word processing, spreadsheets); experience with property or community management software is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities.
• High school diploma or equivalent required; prior experience in reception, office administration, or customer service preferred.
• Reliability in on-site attendance in St Charles, IL, and the ability to work standard business hours.