Operations Management Trainee

Job Overview

The Operations Management Trainee (OMT) is an 18‑month structured training program designed to develop leadership and operational knowledge s role involves collaborating with multiple teams to gain insights into business processes, strategies, and metrics, and requires a recent college graduate with a bachelor’s degree, strong mechanical skills, and customer service experience.

Location: St. Charles, IL 60174

Schedule: Tuesday - Friday, 10:00 am – 6:30 pm;
Saturday, 7:00 am – 3:30 pm

Salary: $58,000 (paid weekly)

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize running costs and maintenance.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee technician work planning for efficiency, training, and flexibility.

• Relocation within the business unit at the conclusion of the training program is required.
• Perform other duties as assigned.

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi‑tasking, highly organized, with excellent time management skills.
• Ability to prioritize work.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal skills; excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization.
• Ability to work independently and as a member of a team.
• Strong Parts and Truck Repair knowledge.

• Bachelor’s Degree (required).
• 1 year or more in customer service with issue resolution experience (preferred).
• Strong PC knowledge/skills—including spreadsheets and word processing—(advanced, required).
• Basic understanding of business finance, controls, and metrics (beginner, required).

Compensation: Salaried at $58,000; eligibility for annual bonus, commission, or long‑term incentive plan may apply.

Benefits: Comprehensive health, dental, vision, life, and disability insurance; paid time off; 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.