Lead Business Analyst

Job Title Summary

Job Title:

Lead Business Analyst

Division:
Information Technology

Evaluation Group:
Staff

FLSA Status:
Exempt

Reports To:

Director, Project Management Office

Positions Supervised: NA

The lead business analyst serves as a team lead within the Project Management Office (PMO) and plays a critical role in bridging the gap between institutional stakeholders and technology solutions. This position is responsible for eliciting, analyzing, and documenting complex business requirements; facilitating process improvement initiatives; and leading junior analysts in delivering high-quality business analysis across Information Technology (IT) projects.

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

• Leads requirements elicitation sessions including interviews, workshops, surveys, and observation to identify business needs, process gaps, and functional specifications
• Develops and maintains comprehensive requirements documentation including Business Requirements Documents (BRDs), Functional Specifications, use cases, and process flow diagrams
• Conducts thorough gap analyses, feasibility assessments, and cost-benefit analyses to inform solution selection and project scope decisions
• Facilitates process mapping and modeling sessions using standard notation (e.g., Business Process Model and Notation (BPMN)) to document current-state (as-is) and future-state (to-be) workflows
• Defines and manages requirement traceability throughout the project lifecycle, ensuring delivered solutions meet documented business needs
• Develops acceptance criteria and supports user acceptance testing (UAT) planning, execution, and defect tracking in collaboration with project teams and stakeholders
• Translates complex technical concepts and solution designs into clear, accessible language for non-technical audiences, including executive stakeholders
• Presents analysis deliverables, findings, and recommendations to project steering committees, IT leadership, and executive stakeholders
• Collaborates with project managers to define project scope, schedule inputs, resource needs, and risk factors related to business analysis work streams
• Manages project change requests and scope change processes by assessing business impact, facilitating approvals, and updating documentation accordingly
• Supports system implementation projects through data migration planning, system configuration reviews, and integration validation activities
• Maintains up-to-date knowledge of enterprise systems (e.g., Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Student Information System (SIS), and Learning Management System (LMS)) and participates in vendor evaluation and selection processes
• Serves as team lead for business analysis staff within the PMO, providing day-to-day guidance, mentorship, and quality oversight for business analysis deliverables
• Assigns and monitors work for junior business analysts, ensuring alignment with project timelines, PMO standards, and stakeholder expectations
• Reviews and approves requirements documentation, process models, and other business analysis artifacts produced by team members to ensure accuracy and completeness
• Leads onboarding and skills development for new business analysts, establishing standard practices and tool proficiency across the business analyst team
• Contributes to the continuous improvement of PMO business analysis frameworks, templates, and methodologies
• Participates in PMO governance activities, status reporting, and portfolio-level planning sessions as a subject matter expert in business analysis
• Coordinates with the Director of Project Management to align the business analyst team capacity with project portfolio demands and institutional priorities

Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence

Models, supports, and holds others accountable to the University’s values

Provides excellent customer service to internal as well as external customers

Partners with IT leadership and…