Customer Solutions Specialist

Position Overview

We are seeking a Customer Solutions Specialist to play a key role in delivering accurate project estimates, supporting customers with technical solutions, and driving business growth.

This is more than a traditional customer service role—you will be trained by senior experts to develop technical expertise, support complex quoting processes, and build strong client relationships.

• Develop accurate cost estimates for motor rebuild projects, including labor, materials, and overhead
• Collaborate with technicians, suppliers, and internal teams to determine scope and pricing
• Review inspection reports and test data to ensure accuracy and completeness

• Serve as a primary point of contact for customer inquiries on estimates, services, and products
• Provide technical support and recommend solutions related to motor performance and rebuild processes
• Resolve customer concerns professionally and efficiently
• Represent the company in client meetings, site visits, and presentations as needed

• Manage the sales process from quote to order entry using ERP systems
• Maintain accurate job documentation and portal records
• Evaluate and refine estimates to ensure cost accuracy and efficiency
• Stay current on industry trends and product innovations

• Assist with sourcing specialty parts and supplier research
• Provide backup support to procurement/parts purchasing

• Bachelor's degree in Mechanical or Electrical Engineering (preferred)
• 3+ years of experience in estimating, customer service, or a technical/industrial environment
• Experience working with ERP systems (SAP, Oracle, Net Suite, etc.)
• Strong analytical, mathematical, and mechanical aptitude
• Excellent communication skills with the ability to explain technical concepts clearly
• Proficiency in Microsoft Office and estimating tools
• Ability to manage multiple priorities in a fast-paced environment

• Customer-first mindset with a focus on service excellence
• Strong collaboration skills and willingness to engage internal experts
• Clear and confident communicator, especially with technical information
• Adaptable and comfortable with evolving priorities and technologies
• Alignment with company core values and team culture

• Fast-paced, team-oriented environment
• Competitive compensation with performance-based bonuses
• Comprehensive benefits package including:
  • Medical, Dental, Vision
  • 401(k) with company match
  • Paid time off and holidays
  • Life, disability, and supplemental insurance options
  • Wellness programs and Employee Assistance Program (EAP)
• Ongoing career development and leadership training opportunities

If you re looking to grow your technical expertise, work closely with customers, and contribute to strengthening American industry, we d love to hear from you.