Customer Quality Engineer

Job Summary

Works with interdepartmental Engineers / technical colleagues in a team environment to manage the New Product Launches of key customer accounts for Quality, leading / solving product problems. The Customer Quality Engineer (NPL) manages strategic customers’ accounts, handles direct customer issues with effective communication, and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations.

• Develop strategy to manage specific customer accounts
• Lead customer quality issue resolution
• Interact with customer to satisfy their requirements
• Understand customer specific requirements
• Maintain daily quality (PPM / other KPI targets) and cost (internal / external) data for all requirements
• Actively engage site production team to drive manufacturing improvements
• Support new business opportunities and new product development programs
• Gather warranty data, generate warranty charts, analyze trends and prepare warranty reports for each assigned OEM to reduce warranty cost
• Support change management programs for customers, and at plant level
• Fulfill / Submit all new parts submission (PPAP) requirements
• Interact closely with cross‑functional teams to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes
• Key member of FMEA Development, serving as liaison between Manufacturing Engineering and Design Engineering
• Set quality goals and improvement plans
• Document and utilize lessons learned
• Review / improve control plans
• Lead / direct customer issues to closure by gathering appropriate teams and leading problem solving using tools such as 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer
• Additional responsibility may, as necessary, entail New Product Launch activity which would require FMEA Moderator training

• Experience:
  
  3+ years’ experience
• Education:
  
  Bachelor’s Degree

• ISO
  9001:2015 / IATF
  16949:2016 Internal Auditor (preferred)
• VDA
  6.3 Process Auditor (preferred)

First Shift (United States of America)

All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your EEO rights as an applicant, please visit the following website: http://www
1.eeoc.gov/employers/upload/