Hotel Front Desk Supervisor

Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

• Compile occupancy reports and financial information for the general manager
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Handle the front desk budget and order office supplies as needed

• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Prior hospitality experience of 1 year is required for this position
• Bookkeeping skills and experience with MS Office a plus
• Possess excellent management skills, communication skills, and multitasking skills
• High school diploma or equivalent certification required (GED)

$18 per hour

Structure Hospitality is growing. We’re managing a diverse portfolio of hotels, working on new construction projects, and actively pursuing acquisitions.

We’re proud of the team we’ve built. We work closely together, support one another, and care about how we show up for our people, our owners, and our properties. Our culture is built on trust, accountability, and a real respect for work-life balance. We take ownership of what we do and enjoy doing it with people we like and believe in.