Sr. HR Generalist

Job Title:

Senior Human Resources Generalist Industry: Medical transportation and logistics

Location:

St. Charles, IL Assignment Type:
Direct Hire Pay: $95,000–$115,000 annually

Work Schedule:

Monday–Friday, 8:00am–5:00pm with flexibility to work 4-6 mid-shifts per month as business needs required. This is a 100% on-site position.

Benefits

This position is eligible for PTO, Sick Pay, medical, dental, vision, and 401(k)

The Senior HR Generalist is a core member of NORA's Human Resources team, serving an organization of 1,100+ employees operating across more than 60 bases nationwide in a 24/7 organ-transportation logistics environment. This is a hands‑on role that requires a skilled HR professional who is equally comfortable building relationships with frontline employees and navigating complex employee relations matters. The HR Generalist is a trusted, visible presence for employees and managers across NORA's distributed workforce, bringing both rigor and empathy to every interaction.

With a primary focus on recruiting and employee relations, this role partners closely with the Director, Employee Experience & Talent to deliver consistent, compliant, and mission‑aligned HR support across the full employee lifecycle.

• Manage full‑cycle recruiting for dispatchers, corporate office‑based positions, and field‑based positions as needed.
• Screen applicants, conduct structured behavioral‑based interviews, and facilitate the selection process in alignment with NORA's mission, values, and competency framework.
• Maintain applicant tracking records; generate recruiting metrics and pipeline reports for the Director and leadership team.
• Serve as a primary employee relations resource for frontline employees and managers — a visible, accessible, and trusted point of contact for concerns, questions, and guidance.
• Conduct thorough, timely, and unbiased investigations into employee complaints, policy violations, and conduct issues; document findings and recommend appropriate resolution.
• Partner with managers to administer corrective action, progressive discipline, and performance improvement plans (PIPs) in a consistent and legally sound manner, while partnering with Director.
• Support managers through difficult employee conversations including performance concerns, conflict resolution, and separations — providing coaching, documentation guidance, and real‑time backup.
• Maintain thorough, accurate, and confidential documentation for all employee relations matters.
• Interpret and apply HR policies and applicable employment law (federal, state, and local) to employee relations situations across NORA's multi‑state footprint.
• Coordinate leave administration (FMLA, ADA, state leave) by engaging the interactive process, issuing required paperwork, and tracking time off taken.
• Manage workers' compensation claims from initial reporting through closure, partnering with HR Leadership and management as needed.
• Respond to unemployment claims.
• Serve as backup to the Payroll Manager for payroll processing, ensuring continuity of pay operations during staff absences.
• Learn and maintain proficiency in payroll processing procedures to be fully prepared to step in when needed.
• Support the preparation of HR reports, compliance filings, and audit documentation as directed.
• Contribute to the development and maintenance of HR policies, procedures, and employee‑facing resources.
• Facilitate and continuously improve NORA's new‑hire orientation process, ensuring employees are introduced to the mission, values, and culture from day one.
• Coordinate role‑specific onboarding plans with functional leaders and operations teams to accelerate time to productivity across NORA's diverse roles.
• Serve as backup to the HR Coordinator…