IT Helpdesk Technician

Job Description

Job Description
: IT Helpdesk Technician
Location
:
St. Charles, IL (Hybrid)
Company
: N2 Solutions
Reports To
: IT Manager

Salary: $50-60K Annually

N2 Solutions is a dynamic and growing digital transformation company specializing in marketing, IT services, and business solutions. Our mission is to deliver tailored technology solutions that enhance business operations and drive growth. As we continue to expand, we are seeking a talented and driven Controller to join our team.

As a IT Helpdesk Technician, you will play a crucial part in ensuring our clients receive exceptional technical support and solutions, contributing to our mission of delivering peace of mind through technology and service excellence. Some of the responsibilities include but not limited to:

• Monitor remote monitoring and management systems alerts and notifications, and respond accordingly through service tickets
• Provide technical support service to clients; troubleshoot and resolve software issues/Windows issues
• New computer set-ups, UPS installation, printer issues and installs, software installs, AP installs
• Perform project-based work such as network infrastructure or server hardware/software upgrades/migrations
• Create network documentation and procedural documentation for internal and client audiences
• Develop good working relationships with clients and team members
• Effectively communicate technical & business concepts to clients on all levels
• Work with minimum of direct supervision or guidance from others
• Act in the capacity of a project coordinator; keeping the client informed of your current work status, coordinate with the client any downtime, and keeping the project manager and client informed of schedule and scope changes
• Remain up to date regarding relevant technology issues and advances

• Proven experience in technical support or help desk roles
• Strong knowledge of software troubleshooting and computer management
• Familiarity with IT support processes and desktop support tasks
• Excellent communication skills and customer service orientation
• Experience with network administration is a plus
• Ability to work collaboratively in a team environment
• Relevant certifications (e.g., CompTIA A+, ITIL) are preferred but not mandatory
• IT Support 1 year (Required)
• Switching, Routing and Firewall: 1 year (Preferred)

• Competitive compensation in the annual range of $50K - $60K, depending on experience
• Health, dental, and vision insurance
• Paid time off and flexible work arrangements
• Opportunities for professional development and career growth
• A collaborative and dynamic work environment