IT Administrator

Q Center is looking for a Full Time IT Administrator

The IT Administrator is responsible for managing, maintaining and supporting Q Center's technology infrastructure to ensure secure, reliable and efficient operations. This role oversees networks, servers, systems, and user devices while ensuring compliance with IR policies and security standards. The IT Administrator also monitors system performance, troubleshoots issues, coordinates technology upgrades, and implements solutions that enhance productivity and protect company data.

This position is on-site, Monday - Friday 10:00am - 7:30pm with weekend availability, generally a 45 hour workweek.

Starting rate for this position is $70,000/year.

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals

• Bachelor's Degree:
  Computer Science, Engineering, Information Technology, MIS, or related field required.
• Advanced understanding of the Microsoft Technology Stack:
  Exchange/email, M365, Active Directory/Entra, VMWare (vSphere), Intune, Teams, SharePoint, Defender and Group Policy management
• Experience with Cisco Routers, Sonic Wall Firewalls, and Cisco Switching components/infrastructure.
• Experience with configuring and troubleshooting wireless infrastructures, including access points and controllers.
• Knowledge of operating systems, enterprise backup / recovery procedures, and system performance-monitoring tools.

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• Attend all center required meetings and trainings.
• Maintain regular attendance in compliance with Q Center Standards, as required by scheduling, which will vary according to the needs of the center.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Q Center Standards and regulations to encourage safe and efficient operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

• Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
• Define and implement department objectives and standard operating procedures.
• Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
• Conduct departmental training, departmental meetings developing associate morale and skills.
• Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
• Operate all aspects of the department computer system,…