BDC Coach

Job Title: BDC Manager Business Development Center

Location: St. Charles, IL

Job Type: Full Time

We are looking for a hands‑on driven BDC Manager to lead our Business Development Center. This is an active leadership role where you will coach and develop the team every day to generate more appointments and sales opportunities.

• Role play inbound and outbound sales calls with each BDC rep every day.
• Monitor live and recorded inbound calls, grade at least one call per rep daily and give immediate feedback.
• Enforce focused calling blocks from 8 to 10 AM and 4 to 6 PM.
• Clear all unfinished work from absent reps using this exact priority order: fresh internet leads first then unanswered communications, appointment confirmations, missed appointments, and unsold walk‑ins.
• Make sure every rep completes the full 5‑day follow‑up process.
• Delegate tasks from missing reps to available team members when needed.

• Clock in by 8:00 AM
• Take lunch at 1:00 PM
• Clock out at the end of your scheduled shift
• Lead by example with a positive attitude and strong work ethic

• Proven experience in BDC sales management or automotive customer contact roles
• Strong coaching and leadership skills
• Excellent communication and organization
• Ability to motivate a team and hold them accountable
• High energy and attention to detail

• Competitive base salary plus performance bonuses
• Full benefits package
• Stable growing dealership environment
• Chance to make a direct impact on sales

We are an Equal Opportunity Employer.