Social Services Coordinator

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

TRI-CITY/ST. CHARLES CORPS

POSITION DESCRIPTION

POSITION TITLE: Social Services Coordinator

LOCATION/DEPT: Tri-City/St. Charles Corps

REPORTS TO: Corps Officers

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

PAY GRADE: 203

PAY RANGE: $16.50 - $19.80

OUTCOMES

Interviews and assists people who come to the Corps requesting emergency and/or temporary financial assistance. Provides assessment to address current or future needs. May provide material assistance based upon available resources. Provides information and referral for additional or more appropriate services to meet unmet needs for individuals and families served through the Emergency Assistance Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct Client Services

• Interviews people requesting assistance, to assess their needs. Obtains background information from clients and makes assessments.
• Grants material assistance based upon need and as a part of a total service plan. Verifies eligibility. Documents income, expenses, and family size.
• Distributes in-kind or financial aid according to Emergency Assistance Program Policies & Procedures Manual, (i.e., clothing, food, household furnishings, vouchers for rent/utilities, etc.).
• Distributes utility assistance, according to established existing program policies (e.g., EFSP).
• Distributes seasonal Christmas assistance, according to the Corps Seasonal Assistance Program Policy & Procedures (i.e., Christmas baskets, toy distribution, Adopt-A-Family, etc.)
• Makes referrals, based upon need and as a part of the total service plan. Make specific arrangements for clients to apply for additional resources, when appropriate. Refers individuals/families to:
  • Other area agencies/services
  • Other corps services (i.e. Head Start, etc.)
  • Other Salvation Army services for longer term help (i.e., Salvation Army Evangeline Booth Lodge, Family & Community Services, Harbor Light Center, etc.)

Community Relations

• Maintains an updated community resource file of area services and maintains positive relationships with frequently used service providers.
• Attends appropriate social service provider network meetings (i.e., pantry network).
• Distributes Emergency Assistance Program Intake Policy to agencies, churches, and schools, and interprets policies and services as needed.
• Attend emergency service workshops sponsored by various agencies.
• Represent The Salvation Army in community organizations (e.g., Lazarus House, United Way) and/or civic meetings, expanding our influence.

Administration

• Maintains and processes proper documentation for all FEMA expenditures.
• Ensure that client records and data management systems (SIMS, TSAMM) are accurately maintained, according to procedure.
• Is responsible for the thoroughness and accuracy of daily and monthly Salvation Army casework statistics and additional program statistics, required by funding sources.
• Assist in preparing reports and grant proposals to secure funding.
• Assist in program budget development and maintain financial accountability through regular monitoring of expenses.
• Organizes time and manages job so that maximum service is given to clients and job performance meets corps quantitative standards.
• Performs other duties, as assigned by the Corps Officers.

REPORTING RELATIONSHIPS

The Social Services Coordinator has responsibility for:

• Regularly attend consultation with the assigned City Mission Regional Social Work Manager.
• Engage in regularly scheduled group case consultation.
• Comply with the Divisional Caseworker Certification Program.

In some circumstances, it may provide supervision of community volunteers on specific service projects (i.e., preparation of Christmas baskets, organization of food pantry, etc.).

Under general supervision of the Corps Officers, who collaborate with the Divisional Social Services to assure that best practices are occurring in the worker's intervention with clients.

Substantial freedom is given to the Corps Officers to plan, schedule and carry out responsibilities within established policies and guidelines by the Division. Any additional duties or responsibilities agreed to outside of the role of Social Services Coordinator are…