Cannabis Advisor - St. Charles

Overview

Job Summary
Full‑Time. Open availability required for any shifts (weekends required). $15/hour + Tips.
The Cannabis Advisor is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management.

• Possess a positive attitude while greeting customers and patients.
• Advocate cannabis customer care.
• Help customers and patients navigate cannabis and educate them on how it can be used as a wellness product.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast‑paced, dynamic retail environment.
• Provide information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on‑going cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation/store front.
• Ensure accuracy of online orders before pick‑up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure the state‑monitored inventory system (METRC, Bio Track, etc.) accurately updates the amount of product available.
• Responsible for other duties as assigned.

• High School Diploma or equivalent.
• 1–2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances).
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software (Word, Excel, email, etc.).
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

The employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Able to stand up to 90% of the time. Specific hearing and vision abilities required are standard for the position.

Work is performed in a retail environment. The noise level is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.