Field Tech

Overview

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces. This operation is locally led and managed, with over 1,300 professionals delivering vital, safe, and reliable service through more than 670 water systems and 360 wastewater systems.

“Nexus” means connection. Through essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve.

• Compensation:
  Hourly Rate $19.65 - $25.85
• Paid Time Off and Holidays:
  Starting at 3 weeks annually and paid company holidays
• Comprehensive Benefits:
  Benefits begin the first day of the month after your start date (health, dental, prescription and vision); life insurance and Employee Assistance Program, among others
• 401(k) Program:
  Employer contributions vested at 100% starting 30 days after your start
• Professional growth:
  Training, professional certifications, and education allowance
• Employee Resource Groups (ERG):
  Sponsored by the organization

The Nexus Water Group team has an opportunity for a Field Tech I. Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; identify water meter equipment problems; and perform minor water meter and/or system maintenance.

This position will travel between service areas near . Schedule is Monday through Friday. After-hours and weekend on-call support may be required. Must be available to work shift work; weekend scheduling may be required.

• Maintain accurate and up-to-date records.
• Document customer interaction and Field Activities in CC&B.
• Act as liaison between customers and customer service personnel for problem/complaint resolution.
• Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
• Provide on-site customer communication.
• Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
• Frequent, independent travel between worksites on Company time.
• Must work on-call in rotation as scheduled; respond to emergency situations as required.

• Perform minor meter maintenance and repair duties
• Walk 5 – 10 miles per day over established route, reading between 200 and 1,200 meters per day and recording volume used by residential and commercial customers
• Determine consistency of meter readings; report unusual cases of water usage to supervisor
• Inspect meters and connections for defects, damage and unauthorized connections; ensure meters are registering properly; indicate irregularities on forms for necessary action by servicing department
• Turn off service for nonpayment of charges in vacant premises, or turn on for new occupants
• Assist with ordering parts and job costing
• Assist with the installation and disconnection of water meters and sewer services
• Perform other related duties as assigned

• Requires at least 2 years of mechanical work experience

• High school Diploma or GED
• Must maintain a valid driver’s license

• Water meter reading experience preferred
• May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license

• Ability to frequently perform moderate to heavy physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair
• Ability to read meters, charts and gauges and accurately maintain records of plant operations
• Ability to read and comprehend written technical information and to communicate clearly and effectively, both verbally and in writing
• Ability to review, classify, prioritize and/or analyze data
• Ability to perform mathematical equations to determine chemical doses required for flow rates and proper treatment
• Ability to establish and maintain effective working relationships with the general public, co-workers and regulatory agencies
• Familiarity with MS Word, Excel and…