Accounts Receivable Customer Service Specialist

Job Overview

The ideal candidate will manage the entire accounts receivable process, ensuring timely and accurate invoicing, collections, and reconciliations. This role primarily supports Dent Wizard’s customer base to ensure payments are received in accordance with company guidelines and in a timely manner.

• Generate and issue accurate invoices to customers for completed services.
• Maintain and update customer accounts, ensuring accurate and timely payments.
• Effectively communicate with assigned delinquent customers via outbound collection calls.
• Record payments in the system and reconcile with outstanding invoices.
• Follow up on overdue accounts, communicate with customers to resolve payment issues, and ensure timely collections.
• Minimize delinquency rate for assigned accounts through effective collections management techniques.
• Prepare and provide regular reports on the status of accounts receivable, aging reports, and cash flow projections.
• Perform monthly account reconciliations to ensure accurate financial records.
• Investigate and resolve discrepancies or disputes with invoices or payments.
• Identify and implement improvements in the accounts receivable process for greater efficiency.
• Ensure compliance with company policies, accounting standards, and relevant laws and regulations.
• Work closely with the finance team and other departments to ensure smooth operations and accurate reporting.
• Conduct monthly aging reviews with field managers.

• High school diploma or bachelor’s degree.
• 2–3 years of experience in accounts receivable or a similar role, preferably in the automotive or service industry.
• Proficiency in Microsoft Excel and experience with accounting software (e.g., Quick Books, Net Suite).
• Strong written and communication skills.
• Strong organizational skills with the ability to multi‑task and prioritize.
• Strong attention to detail and problem‑solving abilities.
• Ability to prioritize tasks and work under deadlines.
• Prior collections experience is a plus.

The position is a sedentary, computer‑based role requiring the ability to sit for long periods.

Starting hourly compensation: $21.01–$25.00, depending on qualifications, experience, and geographic location. Position targeted to close on .

Benefits include paid time off, medical, dental, vision, and a 401(k) match (50% of employee contribution up to 7%).

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

* ADA Disclosure:
Any candidate who feels that they may need an accommodation to complete this application, or any portion of the same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss specific needs.