Front Desk Coverage

Front Desk Staff

Front desk staff make our clients feel welcome and complete a variety of front desk tasks, such as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. As a team member, they are responsible for participating in programming and events in order to ensure optimal performance.

The gym is full of windows and has great views, plus a beautiful outdoor terrace. Members are very friendly and welcoming as they come in. Equipment is very new and kept up nicely!

This is an as needed coverage position to help cover the front desk when the Fitness Manager is out of office. Regular hours are Monday-Thursday. Teaching group classes is not required, but would be a benefit if they have experience.

• Greets all members and guests to create welcoming environment
• Develops positive relationships with members
• Facility/member tours
• Answers incoming phone calls and provides messages or returns calls as needed
• Accepts member feedback and concerns professional and communicates to management
• Cleaning of fitness center and equipment
• Notifies management of equipment needs
• Supports data entry projects related to Fitness Center and Pool usage and reporting.
• Supports on creation, printing/copying and posting marketing materials as needed
• Assists in scheduling residents for orientations and assessments
• Communicates any MCEP user issues to direct supervisor and submits "Report a Bug" tickets to Tech Team through the MCEP as needed.

Qualifications and Skills:

• Ability to prepare routine administrative paperwork
• Ability to follow routine verbal and written instructions
• Knowledge of customer service standards and procedures