Command Center Group Manager

• Lead real-time identification, assessment, and prioritization of critical supply, logistics, quality, and capacity risks across GMNA operations

• Direct responses to high-severity events to minimize production downtime and customer impact

• Own escalation paths and align plants, GPSC, carriers, engineering, quality, and leadership

• Coordinate contingency playbooks and document decisions and outcomes

• Track and communicate critical cases through resolution across shifts

• Oversee 24/7 command center operations and coverage across all required shifts, weekends, and holidays

• Run or delegate daily huddles reviewing risk dashboards, open cases, launch timing, and staffing

• Ensure accurate updates using GSC tools, risk trackers, and crisis dashboards

• Standardize Command Center monitoring, reporting, follow-up, and launch-readiness routines

• Supervise Command Center Coordinators and related roles

• Develop talent through coaching, feedback, and standardized work

• Manage staffing, shift coverage, vacation scheduling, backup coverage, and onboarding

• Serve as the senior-leader point of contact during critical events and provide situation reports

• Facilitate cross-functional problem-solving with plants, GPSC, carriers, engineering, quality, finance, and customer teams

• Support executive reviews and readiness forums with Command Center insights and data

• Drive root-cause analysis and corrective actions for recurring issues

• Champion digital tools, alarms, dashboards, automated alerts, and workflow improvements

• Maintain playbooks, SOPs, and training materials

• Track and report metrics including avoided downtime, alarm response time, critical case volume, and aging

Requirements

• Bachelor’s degree in supply chain, Logistics, Operations, Business, or related field, or equivalent experience
• 5+ years of experience in supply chain, logistics, manufacturing operations, or a command-center-style environment
• 2+ years’ experience leading teams or complex cross-functional problem-solving
• Ability to lead under pressure, make sound decisions with incomplete information, and align diverse stakeholders
• Strong analytical skills and ability to use data to prioritize, communicate risk, and recommend actions
• Excellent written and verbal communication skills
• Flexibility for early and late hours, occasional weekends, and on-call support during major events or launches
• Experience in automotive or other high-complexity, high-velocity manufacturing environments preferred
• Familiarity with GM systems and tools, including logistics visibility tools, supplier risk dashboards, ERP/TMS, and reporting platforms preferred
• Experience leading crisis management or business continuity efforts preferred
• Must not require GM immigration sponsorship now or in the future
• Must be able to report to the assigned location at least 3 times per week
• Willingness to travel less than 25%

Core Competencies

Demonstrates expertise in supply chain management, logistics coordination, and crisis response, with a strong focus on risk assessment and cross-functional collaboration. Proven ability to lead teams, utilize data for decision-making, and implement process improvements in high-complexity manufacturing environments.

Highest-signal resume keywords

• Supply Chain Management
• Crisis Management
• Cross-Functional Leadership
• Risk Assessment
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Logistics Coordination
• Manufacturing Operations
• Risk Tracking
• Root-Cause Analysis
• Command Center Operations
• SOP Development
• Metrics Reporting
• Crisis Dashboard Management
• Contingency Planning
• Talent Development

Soft Skills

• Analytical Skills
• Decision-Making Under Pressure
• Communication Skills
• Problem-Solving
• Team Leadership

Industry Keywords

• Automotive Manufacturing
• High-Complexity Environments
• Business Continuity
• Operational Excellence
• Production Downtime Management

Tools & Technologies

• GSC Tools
• Logistics Visibility Tools
• Supplier Risk Dashboards
• ERP Systems
• TMS
• Reporting Platforms