Customer Service & Counter Sales

Customer Service & Counter Sales – CK Supply

CK Supply

Participate in day‑to‑day customer service, inside sales, and on‑site sales activities. Handle all aspects of the customer experience—over the phone, in person, and through email—while ensuring a high level of satisfaction and technical know‑how. Support Inside Sales by preparing quotes, processing orders, coordinating with vendors, and assisting customers with product selection and availability. Provide warehouse support as needed, including order picking, staging, inventory handling, and maintaining an organized and safe work environment.

This role represents all of the company's products and services within the Welding, Gas, and Specialty Gas industry while staying current with industry regulations, guidelines, and compliance requirements.

• Be friendly and outgoing to all customers and guests
• Be self‑motivated and able to work independently after being fully trained
• Use creative and innovative problem‑solving to assist customers with problems in a safe and responsible manner
• Provide knowledgeable product information and an exceptional customer experience every day

• Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer
• Provide "on the spot" creative solutions for customer issues in the industrial as well as the specialty gas fields as needed
• Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
• Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
• Perform effectively under stress, while maintaining a positive and professional attitude
• Be willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
• Exercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the company
• Assist with Inside Sales and in the Warehouse as needed
• Communicate with the customer's Account Managers to coordinate pricing and to discuss leads and quotes
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Adhere to the CK Core Values through behavior and words
• Other duties, as assigned, within the job classification and business

• High School Diploma or equivalent, required
• 5 years of customer service experience in same or similar industry, preferred
• Experience with in the welding and specialty gas environment is a plus
• Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must
• Ability to learn and use computer software programs fast and accurately
• Ability to use a cash register and provide correct change

• Prolonged periods working on feet performing repetitive actions that entail frequent bending and stooping.
• Ability to read, count and write accurately to complete paperwork
• Must be able to verbally communicate with the rest of the production team and with customers.
• Must be able to hear customers to help them with their needs.
• Must be able to lift or move products up to 75 pounds at a time.
• Visual acuity as needed to read instructions, operate machines, and inspect parts produced.

Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.

CK is growth minded, looking to be the dominant distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.

Our mission is to provide CK employee‑owners with a safe work environment that is challenging, productive, fun and rewarding.

Benefits:

• Competitive salary
• Employee and Family owned
• Open‑book management
• Company focus on developing employees through training
• Strong brand and reputation in the market
• Competitive Medical, Dental, Vision, Long‑Term Disability
• Company‑Paid Short‑Term Disability & Life Insurance
• HSA Account with Company Contribution
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan) Retirement Plan
• 401(k) with company match
• 15 Days Paid Time Off

Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).

Salary: $24.00 - $27.00 per hour