Follow Up Specialist; Cox Automotive Fleet Client Solutions Delivery

Overview

Employer Industry: Automotive Services

• Hourly base pay up to $22.69
• Opportunity for additional compensation through bonuses and incentive programs
• Flexible work schedules with accommodating time-off policies
• Comprehensive healthcare options for individuals and families
• Professional development and continuing education opportunities available
• Inclusive parental leave policies and additional perks like pet insurance and employee discounts

• Manage logistics of fleet operations, ensuring timely maintenance and repairs of vehicles
• Handle all inbound calls promptly and gather customer requirements during the initial call
• Enter accurate information and record vehicle locations during calls
• Communicate billing information to service providers and manage estimates efficiently
• Make outbound calls to provide updates on open events and keep customers informed

• High school diploma or GED
• Up to 2 years of experience in a related field
• Strong customer service experience
• Ability to multitask and problem-solve effectively
• Must be available to work flexible schedules, including weekends and nights

• Degree in a related discipline or industry experience
• Experience in a 24/7 operational environment

#Automotive Services #Customer Service #Career Growth #Flexible Work #Competitive Pay

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