Intake Specialist

Responsibilities

• Work closely with Patients and Caregivers to educate and assist them on the application and enrollment process.
• Provide high-level customer service through one-call resolution.
• Consistently meet monthly performance metrics of starting patients on Care and call handling.
• Manage a high open caseload until the enrollment process is complete.
• Regular communication with a variety of health plans regarding patient benefits and authorizations.

• 1+ years of experience in a high-volume inbound and outbound call environment.
• Must be able to commute into St. Charles, MO office 1 time a week.
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone.
• Computer proficiency required; strong typing skills.
• Keen attention to detail, metrics driven, excellent time management skills.
• High empathy and collaborative team player.