Usher/Ticket Taker
Job in
Saint Charles, St. Charles County, Missouri, 63301, USA
Listed on 2026-07-15
Listing for:
The Family Arena
Part Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Staff/ Venue Crew, Recreation & Leisure, HelpDesk/Support
Job Description & How to Apply Below
Open Department:
Guest Services Type:
Part-Time Hourly Areas of Responsibility
- Smile and make eye contact!
- Be certain each guest is greeted in a warm, friendly manner (“Good evening” or “Welcome”)
- Ensure that guests are orderly prior to the opening of the doors.
- Be certain that each guest possesses a valid admission ticket by checking that the proper event name, date, and time appear on each ticket.
- Direct all guests to the general direction of their seating sections (“Section __ is to your left and an usher Keep your lines moving as rapidly as possible, and if able, assist other ticket takers by directing longer lines to your area.
- Be responsible for maintaining correct ticket counts and turnstile numbers. A drop count will be taken at each event.
- After the ticket counts are complete, a ticket taker may be required to be posted at a section where an usher is needed.
- Be on time. Be in uniform and ready to work at your call time.
- Must be able to work weekends, holidays, and all shifts.
- Be proactive – approach your guests; don’t wait for them to approach you. Be sure that each guest is greeted in a warm and friendly manner (“Hello, May I show you to your seat?”). Escort all guests to their seats.
- Inspect your area prior to an event to be certain that it is clean and presentable to our guests.
- Be sure there are no broken seats in your section.
- Check each ticket thoroughly noting the date, section, row, and seat number.
- Receive and act upon complaints from guests and refer them to the Guest Services Manager if unable to satisfy their needs. Know where the nearest staff person with a radio is at all times.
- Keep aisles and steps clear of people.
- When observing a patron smoking in the facility, direct them to the designated smoking areas.
- Notify the Guest Services office when spills occur in your section.
- Notify the Guest Services Manager when accidents, injuries, or disturbances occur in your area.
- When observing a patron with unauthorized contraband (video/audio recorders, cameras) contact the Guest Services Manager immediately.
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