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LOD Specialist II

Job in Saint Charles, St. Charles County, Missouri, 63304, USA
Listing for: Midland States Bank
Full Time position
Listed on 2026-08-01
Job specializations:
  • Customer Service/HelpDesk
  • Finance & Banking
Salary/Wage Range or Industry Benchmark: 50000 - 65000 USD Yearly USD 50000.00 65000.00 YEAR
Job Description & How to Apply Below
Midland States Bank seeks a LOD Specialist II to support the Training & Development team by delivering exceptional customer service and helping clients navigate banking products and digital services. In this role, you will resolve complex account, card, and online banking inquiries while coaching customers on tools that enhance their financial experience. You'll document interactions, follow regulatory and security procedures, and share front-line insights to improve training content.

Join a culture built on teamwork, integrity, and a strong commitment to customer satisfaction.
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