Customer Experience & Sales Support Specialist

We are hiring!

We are looking for a highly organized, responsive, and technology-friendly person to help deliver an exceptional experience from the customer’s first question through completion of their order.

About the Position

The Customer Experience & Sales Support Specialist will manage incoming customer inquiries, prepare quotes, enter orders, follow up with customers, and coordinate with our art, purchasing, production, online store, and shipping departments.

This is not a cold-calling position. Most opportunities come from customers who have already contacted  and need someone who can respond quickly, understand what they are trying to accomplish, and confidently guide them through the ordering process.

We use AI and automation throughout our company to eliminate repetitive administrative work. The right person will be comfortable using these tools while remaining personally accountable for the accuracy and quality of every customer interaction.

• Respond promptly and professionally to customer emails, calls, texts, and website inquiries
• Help customers select appropriate garments, decoration methods, quantities, and delivery options
• Prepare accurate quotes and orders in Printavo
• Collect all information needed to move an order forward, including artwork, sizes, quantities, colors, deadlines, shipping details, and payment
• Explain the differences between screen printing, embroidery, DTF, promotional products, and online-store options
• Follow up consistently on open quotes, missing information, art approvals, and payments
• Review order details carefully before releasing jobs to production
• Monitor active orders and communicate proactively when questions or potential delays arise
• Resolve customer concerns with urgency, professionalism, and ownership
• Coordinate with art, purchasing, production, fulfillment, and shipping instead of simply passing problems to another department
• Triage online-store questions and route specialized setup or platform work appropriately
• Follow up after completed orders to confirm satisfaction, request reviews, and identify future opportunities
• Maintain accurate customer notes, order records, and internal communication
• Use company-approved AI tools to summarize conversations, draft responses, organize information, prepare follow-ups, and reduce repetitive work
• Review and verify all AI-assisted work before it reaches a customer or enters production

• Customers receive fast, clear, and helpful responses
• Quotes and orders are accurate and complete
• Follow-ups happen without Connor or another manager having to request them
• Orders move cleanly from sales to art and production
• Customer concerns are owned until they are resolved
• Important details do not get lost between departments
• AI and automation are used to increase capacity without sacrificing accuracy or personal service
• Customers feel confident that  will deliver what was promised, when it was promised

Industry experience is helpful, but we are willing to train the right person who is organized, accountable, technically capable, and eager to learn.

• Pay range: $20.00/Hr
• Full-time, in-person position
• Schedule:
  
  8:30-5, M-F
• Benefits: PTO, Health Insurance, Funwork environment

We are looking for someone who wants to build a long-term role, improve the way work gets done, and help  provide the best customer experience in the custom-apparel industry.