Service Advisor

Guest Service Host

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience.

• Act with integrity and honesty in all work-related duties.
• Maintain the operations of the store independently during each scheduled shift.
• Maintain a positive work environment for employees, guests, and vendors.
• Uphold state, local, and company standards, regulations, and site inspections.
• Collaborate with fellow employees and managers.

• Provide exceptional customer service.
  • Genuinely create memorable experiences for all our guests, every shift, every day, every time.
  • Anticipate customer needs by actively listening and offering tailored solutions.
• Be knowledgeable of vgt machines, games, and features, and know how to resolve machine issues.
• Enthusiastically promote marketing initiatives consistently to every guest.
• Maintain the highest standard of cleanliness and sanitation.
  • Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas.
  • Empty trash bins and ensure proper disposal of waste.
  • Perform deep cleaning tasks as needed.
• Effectively communicate business needs such as guest feedback, broken equipment, and low product inventory.
• Manage financial transactions including cash drawer, sales, daily deposits, and tips.
• Prohibit underage patrons from purchasing alcohol or gambling by ’ing every guest, every time.
• Support regulatory inspectors to ensure compliance and maintain professional relationships.
• Prepare and serve food and beverage items, ensuring consistency and quality.
  • Sample food items during shift.
  • Record cooler and freezer temperatures each shift.
• Complete certification courses within 30 days of hire.
  • Basset, Allergen, sexual harassment, and Illinois Food Manager.
• Provide a safe environment for staff, guests, and vendors.
  • Lock doors and set alarms.
  • Report safety hazards or concerns.
  • Maintain regular attendance and punctuality.
  • Perform other duties as requested by management.

• Must be 21 years of age.
• Previous customer service experience is preferred.
• Must have reliable transportation.
• Ability to use a touch-sensitive POS system.
• Ability to bend, reach, lift and/or carry up to 15 pounds.
• Knowledge of the service environment.
• Strong interpersonal skills and teamwork ability.
• Attend meetings and trainings as required.