Product Support Assistant

Job Overview

First State Bank is seeking a Product Support Assistant at our 5th Street location. If you have knowledge of banking products and enjoy working in a high-paced environment, you could be a great fit.

40 hours per week.

Full-Time benefits will apply, including medical, dental and vision insurance, paid sick and vacation, 401k, ESOP and more!

• Prepares reports as needed.
• Assists on projects for various departments as needed.
• Assists with Teller systems.
• Assist members of the Department Audit Committee to include reviewing and recommending revisions on policies and procedures as identified and prepare audit summaries.
• Provides customer support on various bank products including online banking (both consumer and commercial), cash management services, debit cards, and our various deposit product line.
• Provides support for various fraud types, including check, debit card, and Zelle.
• Complete all required compliance training and complies with the Bank Secrecy Act and Anti-Money Laundering Act as well as all regulations which apply within the scope of the position.
• Assists the Customer Care Center with answering incoming phone calls, including chat and online messages.

• High school diploma or general education degree (GED) required. Bachelor's degree (B.A.) from four year college or university preferred.
• One to two years related experience and/or training required. Two to four years related experience and/or training preferred.

As a condition of employment, all new hires will be required to complete a background check and drug testing.

First State Bank is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.