Manager, Risk Management

Title & Summary

Manager, Risk Management

Career Level:

6

The Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions;
Finance, Human Resources, Law, Franchise and Integrity. GBSC delivers value to internal stakeholders by driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it’s imperative to effectively monitor and identify risks and establish robust risk management plans to ensure high quality and performance. The GBSC Risk Manager is a position within our shared services organization reporting to the GBSC Risk Director.

This position will provide support in further establishing and evolving an operational risk management program within the GBSC, supporting implementation and monitoring of operational risk across shared services functions to identify, assess and mitigate risks that arise from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.

• Support implementation and monitoring of operational risk across shared services functions.
• Proactively identify high risk issues, formulate recommendations, and play a key role in implementing solutions.
• Advise on process, system, and project testing plans to assess system integrity and control effectiveness.
• Ensure appropriate internal controls are in place to address identified risks.
• Advise business process owners on performing root‑cause analysis for identified issues as well as monitoring control deficiencies and resolution, while mitigating risk through the development of operational and business unit controls.
• Prepare and monitor risk reporting, including analysis of risk profile and risk indicators, tracking response plans for incidents.
• Coordinate and provide guidance to associates and leaders during internal audits, external audits and regulatory inspections.
• Conduct pre‑audit assessments and track post‑audit action items to closure.
• Work closely with organization risk management leaders and cross‑operations risk representatives on alignment of enterprise‑wide and operational risk framework to identify and appropriately evaluate/prioritize current and emerging risks.
• Define metrics and other Key Risk Indicators (KRIs) to monitor adherence to risk appetite, policy requirements, controls, and standards.
• Participate in and lead cross‑functional teams responsible for implementing risk management objectives and projects.
• Co‑ordinate periodic comprehensive risk assessments including operational assessments for each function, risk and control self‑assessments, service expansion assessments, and process reviews.
• Work with GBSC project managers and Risk Champions to provide comprehensive support to GBSC operational teams.

• Risk management experience in a large multinational service organization.
• Knowledge of risk management practices (e.g., ERM, ORM, TRM).
• Proven experience in audit, operational risks, or other risk management functions.
• Experience with the “three lines of defense” model.
• Strong understanding of compliance and risk management frameworks.
• Highly effective verbal and written communication and presentation skills with all levels of the organization.
• Strong interpersonal skills and ability to influence at all levels including outside of reporting lines.

• Experience in Compliance, Continuous Improvement, Automation and Analytics, Lean, or Six Sigma.
• Demonstrated success in applying risk management to support strategic initiatives and operations.
• Excellent analytical, problem‑solving, and critical‑thinking skills.
• Ability to work under pressure, including in ambiguous circumstances.
• People’s management experience desired.
• Understands and appreciates diverse backgrounds.

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.