Technology Service Desk Consultant

This St. Charles-based IT solutions provider is seeking a solution-minded support consultant to work directly with clients, solve real problems, collaborate with a strong technical team, and make a visible impact every day. If you enjoy helping people, value variety, and want to grow in an environment where technology, personality, and teamwork matter, this is a role worth getting excited about.

• Provide technical customer service to customers
• Triage and respond to requests via phone, email, and in person
• Follow established procedures to troubleshoot technical issues and complete maintenance requests
• Troubleshoot advanced technology issues and collaborate with senior team members to resolve them
• Communicate clearly with customers to ensure issues are resolved and fully understood
• Provide customer training and guidance to help them better leverage technology

• Enjoys interacting with and helping customers
• Desires to partner with customers and team members to generate value
• Able to understand technical problems and follow technical procedures
• Enjoys problem solving and persists until issues are resolved
• Strong attention to detail and organizational skills
• Excellent professional written and verbal communication skills
• Able to adapt to the individual needs of each customer

• Strong analytical skills and attention to detail
• Excellent written and verbal communication skills
• Knowledge and experience in information technology
• Experience in project management
• Ability to conduct research and stay current with industry trends
• Proficient in Windows and or MacOS administration
• Proficient in Google Work spaces and or Microsoft Office 365

$80,000 per year