Technical Customer Service Manager — Lead Tier 2/Support
Job in
St Charles, Saint Charles, St. Charles County, Missouri, 63301, USA
Listed on 2026-02-12
Listing for:
Gateway Fiber
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Location: St Charles
A leading fiber-to-the-home service provider is seeking a Technical Customer Service Manager to oversee the technical support team. This role ensures high-quality service for escalated technical issues and provides leadership to Tier 2 and Tier 3 support teams. Candidates should have a background in technical support management, strong networking knowledge, and excellent communication skills. The position involves collaboration with cross-functional teams to resolve customer-impacting issues effectively.
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