Technology Team Lead

Additional Information About the Role

BJC is hiring for a Technology Team Lead responsible for leading and governing the IT Change Management process to ensure technology changes are delivered safely, efficiently, and with minimal risk to business operations. This role partners closely with technical and business stakeholders to balance delivery speed, risk management, and service stability, ensuring alignment with ITIL best practices and organizational standards.

• ines and delegates objectives and task responsibilities to individuals or teams - as appropriate. Sets the quality, performance and capability targets in line with organizational goals.
• Ensures that service delivery meets agreed service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities and reviews them regularly for effectiveness and efficiency.
• Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes metrics and reports on the performance of the incident management process.
• Leads the development of workforce plans to ensure the availability of appropriately skilled resources to meet organizational objectives and commitments.
• Ensures that all requests for support are dealt with according to set standards and procedures. Drafts and maintains procedures and documentation for application support. Manages application enhancements to improve business performance.
• May be part of an after-hours on-call rotation.

• 5+ years of IT experience, with at least 3 years in Change Management, Release Management, or ITSM.

Epic or applicable certifications will be required within 6 months of hire.

Role

Purpose:

Under general direction, instructs, directs, and reviews the work of the team in accordance with project demands. Serves as the operational point of contact for the team and manages escalation of issues as needed. Supports the management of the timeline through break out plans.

• Education:
  
  Bachelor's Degree
• Experience:
  
  10+ years
• Supervisor
  
  Experience:
  
  < 2 years
• Licenses &
  
  Certifications:
  
  Cert/Lic in Area of Expertise

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance
  * paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

* Not all benefits apply to all jobs.

Equal Opportunity Employer.