IT Helpdesk Technician

About Craftsmen Industries

Craftsmen Industries custom manufactures unique specialty trailers and vehicles and large format printed elements for experiential marketing and industrial solutions for brands across the industry spectrum including Boeing, Pepsi Co, and Anheuser‑Busch. We pride ourselves on creating our products fully in‑house from initial design and engineering to fabrication and the finishing touches of graphics and paint.

Our Craftsmen team includes one subsidiary, Schantz Manufacturing. Schantz focuses on custom manufacturing of concession trailers for the fair and festival industry.

Guided by our values, we BUILD by helping bring ideas to life in a dynamic and collaborative environment and we’re looking for talented individuals to grow with us!

• Competitive compensation.
• Career development opportunities.
• Benefits including but not limited to Medical, Dental and Vision.
• 401(k) Match and Much More!

We are seeking a highly organized and customer‑focused IT Technician to join our team. This onsite role provides first‑line technical support to employees across our manufacturing organization, including hardware, software, and network troubleshooting. The position also manages support tickets, documents solutions, and maintains the IT knowledge base to help ensure smooth day‑to‑day operations across our three sites.

This position requires strong attention to detail, excellent problem‑solving skills, and the ability to communicate effectively with users at all levels. The successful candidate enjoys learning and helping others resolve technology‑related challenges while providing timely, professional support.

• Provide Level 1 technical support to employees via phone, email, and the IT ticketing system by troubleshooting and resolving hardware, software, network, and other technology‑related issues across onsite and remote locations while meeting established response time expectations.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, peripherals, Windows and macOS operating systems, Microsoft 365 applications, endpoint protection, and other standard business software.
• Set up, deploy, maintain, and recover workstations, user accounts, system access, and company‑issued equipment to support employee onboarding, offboarding, and ongoing device management, including software updates, operating system patches, and security configurations.
• Assist users with password resets, account management, conference room technology, basic technology training, and other end‑user support needs; elevate complex issues to senior IT staff or third‑party vendors as appropriate.
• Maintain accurate IT documentation, including service tickets, troubleshooting procedures, knowledge base articles, standard operating procedures, and hardware/software inventory.
• Identify recurring technical issues and recommend process improvements to enhance IT support, service efficiency, and system reliability.
• Follow company policies and best practices related to data security, privacy, and system integrity.
• Perform other duties as assigned.

• Associate’s degree in Information Technology, Computer Science, or a related field.
• Minimum of one (1) year of help desk or technical support experience.
• Working knowledge of Windows operating systems, Microsoft 365, Microsoft Office applications, hardware installation, device drivers, and basic networking concepts.
• Experience supporting macOS and Apple devices.
• Strong troubleshooting and problem‑solving skills with the ability to diagnose and resolve hardware, software, and network issues.
• Excellent customer service, interpersonal, and verbal and written communication skills, with the ability to support users at all levels of the organization.
• Ability to manage multiple priorities, work independently with minimal supervision, and demonstrate strong follow‑through.
• Ability to travel between organizational sites and complete work‑related errands as needed to support business operations.
• Valid state driver’s license with a clean…