Systems Engineer – Level III
Job in
St. Charles, Saint Charles, St. Charles County, Missouri, 63301, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Escalation for Tier 3 Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Work on Customer projects
- Deploy and fully utilize our tech stack for each client
- Ensure each client has installed and fully utilizing features in tech stack
- Proficiency with iOS and Windows computers
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Ability to diagnose and resolve basic computer technical issues
- Knowledge of Microsoft Office 365, Google G‑Suite, and other domain services
- Email Client Configurations
- Networking (Advance understanding of switches, firewalls, VPN clients, wireless networking)
- Meraki Cloud Networking Experience
- Advance experience with Windows Server
- Active Directory, DNS, DHCP
- Advance experience with IDP/IAM, Azure, AWS, must be able to learn jumpcloud IDP
- Support New MFP business
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