Manager, Dealer Digital Strategy

• Lead the strategy to transition dealers from fragmented 3rd party tools to a Ford-vetted ecosystem, initially focusing on Video Check and AI Lead Management capabilities
• Conduct deep-market research to identify best-in-class providers that fill gaps between Ford-built products and dealer needs
• Act as a consultant to dealers, providing tailored, tech-stack-specific guidance based on their DMS and Scheduler
• Identify and implement service capabilities that drive Repair Order growth and reduce Repair Order duration throughout the customer service journey
• Work with technical teams to build governed data pipelines and two-way integrations with vetted partners
• Define guardrails for data sharing and measurement
• Benchmark and negotiate with 3rd party vendors on behalf of the dealer network to ensure best-in-class pricing and service levels
• Collaborate with regional leads and dealer partners to pilot initiatives and ensure Ford-approved tools fit dealership operations

• Bachelor’s degree in Business, Marketing, Project Management, or a related field
• Minimum of 7 years of professional experience
• At least 3-5 years in a managerial or lead role
• 3+ years of experience in 3rd party partnership management or strategic sourcing within the technology space
• 3+ years of experience conducting customer and dealer research to inform strategic technology decisions
• 2+ years of experience managing or working with DMS (Dealer Management System) and Service Scheduler integrations
• Proven experience taking a "guide and scale" strategy from conception through successful network-wide implementation
• Must be legally authorized to work in the United States
• Visa sponsorship is not available for this position

Demonstrates expertise in strategic sourcing and partnership management within the technology sector, with a focus on integrating Dealer Management Systems and enhancing customer service capabilities. Proven ability to lead initiatives that drive operational efficiency and improve dealer performance through tailored technology solutions.

• Strategic Sourcing
• Dealer Management System (DMS) Integration
• Partnership Management
• Market Research
• Project Management

• Data Pipeline Development
• AI Lead Management
• Video Check Implementation
• Repair Order Growth Strategies
• Customer Service Optimization

• Consultative Guidance
• Negotiation
• Collaboration
• Leadership

• Bachelor’s Degree

• Automotive
• Dealer Network
• Technology Solutions

• Service Scheduler
• 3rd Party Tools
• Ford-vetted Ecosystem