Manager Residential Operations

Overview

Job Summary
The primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.”

• Align the passion and talents of others and create a culture and environment where teams and individuals can thrive. Partner with operational leaders, human resources, quality, and nursing to:
• Hire, welcome, onboard, and mentor new colleagues on the team.
• Facilitate regular meetings and support required training needed to assure the support, quality, and compliance expectations doe the individual we support.
• Develop the schedule for program DSPs and Lead DSPs as required.
• Identify ways to remove barriers, achieve results, and achieve high levels of engagement.
• Actively and intentionally show recognition and appreciation for staff efforts.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Be the resource for any DSP and Lead DSP colleagues, persons we support, or parents & guardians in the home if local home efforts to resolve a topic are not successful.
• Demonstrate positive leadership behaviors leading the way through individual behaviors & example to develop individuals, empower teams, and promote collaboration.
• Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation.
• Complete required Medicaid redeterminations and renewal submissions.
• Positively influence the program with a focus on budget and metrics to grow residential services and to achieve our balanced scorecard results by maintaining a strong and collaborative working partnership with all colleagues, leadership, PWS, and parents & guardians.
• Ensure standard Able Light operating procedures and any related state and local regulations and expectations are implemented consistently and in collaboration with operational leaders and colleagues across the homes in your area of accountability.
• Manage facilities and property through regular home inspections and vehicle maintenance.
• Complete all individual training and development and manage the training compliance of direct reports required by local, state, federal and Able Light policies and procedures.
• Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating.

60% Talent, Leadership & Results

• Align the passion and talents of others and create a culture and environment where teams and individuals can thrive. Partner with operational leaders, human resources, quality, and nursing to:
• Hire, welcome, onboard, and mentor new colleagues on the team.
• Facilitate regular meetings and support required training needed to assure the support, quality, and compliance expectations doe the individual we support.
• Develop the schedule for program DSPs and Lead DSPs as required.
• Identify ways to remove barriers, achieve results, and achieve high levels of engagement.
• Actively and intentionally show recognition and appreciation for staff efforts.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Be the resource for any DSP and Lead DSP colleagues, persons we support, or parents & guardians in the home if local home efforts to resolve a topic are not successful.
• Demonstrate positive leadership behaviors leading the way through individual behaviors & example to develop individuals, empower teams, and promote collaboration.

25% Program Leadership

• Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation.
• Complete required Medicaid redeterminations and renewal submissions.
• Positively influence the program with a focus on budget and metrics to grow…