Program Director

The Program Director is responsible for ensuring the creation of an environment conducive to the provision of service for the individuals supported by the program, including providing supervision to ensure adherence to program regulations. The Program Director is held accountable for ensuring that the program is managed and held to the highest standards. This includes clinical quality, quality assurance, financial management, funder requirements, recruitment and retention, communications, compliance, revenue cycle, and general program operations.

A commitment to the RHD values should be demonstrated as job duties are performed.

• Supervise program staff and maintain an organizational culture that prioritizes professionalism, quality care, employee engagement, empowerment, and recognition of services that further RHD's values.
• Develop and monitor program metrics, including KPI metrics, to ensure quality staff support, oversight, and development throughout the program.
• Ensure program staffing vacancies are filled in partnership with TARs and HR teams, and maintain appropriate staffing ratios in accordance with state guidelines.
• Develop creative curriculum and structured activities that foster skill development, self-expression, and community engagement through art-based cultural initiatives.
• Oversee and participate in the recruitment, hiring, training, evaluation, and disciplinary process for all employees.

• Ensure all consumers have current and appropriate ISP’s or treatment plans in place.
• Ensure compliance with MO DMH regulations, Medicaid waiver standards, and Office of Licensure and Certification requirements.
• Oversee documentation, service delivery records, and incident reporting, and ensure compliance and reporting regulations are maintained.

• Work with program team, service coordination team, and revenue cycle team to ensure that all individuals supported have current authorizations and that all services and related notes are entered into the electronic health record timely and according to policy, and assist in resolving outstanding/unpaid services and claims.
• Oversee participant admissions, assessments, and service planning while collaborating with families, guardians, case managers, and other planning team members.
• Address behavioral, medical, and/or safety concerns in coordination with support planning team members to ensure participant health, safety, and dignity at all times.
• Maintain art supplies, equipment, and studio safety standards.
• Build partnerships with local arts organizations, galleries, and community agencies to promote participant artwork through exhibits, events, and other community engagement events.

• A bachelor’s degree from an accredited college with a major in human services or business management.
• Three years of experience in a human service agency, which included supervision of others, direct service, and program planning; a master’s degree preferred. Spanish speaking and ASL preferred but not required.
• Knowledge of and compliance with the State Regulations and Medicaid Waiver Guidelines.
• Proficiency with computers, pertinent technology, and mobile devices.
• Effective verbal and written communication skills.
• Ability to support and implement RHD values and beliefs.
• Ability to engage clients and staff in effective, therapeutic, and healthy interactions.
• Criminal record clearances, as dictated by the assigned programs.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.

This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.