General Manager - St Charles, MO

Career Opportunities with We Ship Express, LLC

A great place to work.

WeShip Express is looking for an onsite General Manager to lead our team in the St Charle, Missouri.

WeShip Express is an industry leading e-commerce specialized logistics company with over 20 years of compliance and shipping experience. Our all-hands-on deck team is dedicated to providing a reliable and efficient delivery experience. An entrepreneurial spirit with a commitment to our partners is the foundation of our culture and guides our vision. WeShip Express is growing our core business and expanding into new verticals and delivery systems.

We are looking for enthusiastic, motivated, and creative people to join our team.

The General Manager is responsible for the strategic leadership, operational performance, and financial management of multiple warehouse and fulfillment facilities. This role provides oversight of warehousing, distribution, fulfillment operations, inventory management, customer service, transportation coordination, and client relationships while ensuring operational excellence, scalability, profitability, and exceptional customer experience.

This leader will partner closely with executive leadership, customers, sales, and other cross‑functional departments to drive operational efficiency, continuous improvement initiatives, service performance, employee engagement, and long‑term business growth. The General Manager serves as a key customer‑facing leader and is expected to build strong client relationships while ensuring fulfillment and operational commitments are consistently achieved.

• Develop, implement, and monitor operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives by department.
• Plan, direct, control, implement and evaluate budgets for each location to achieve financial objectives.
• Establish relationships with other departments, vendors, and customers to make decisions regarding operational activity and strategic goals.
• Plan, monitor, and analyze key metrics for day‑to‑day operations to ensure efficient and timely completion of tasks.
• Devise strategies to implement process improvements to Provide strategic leadership and oversight for multiple warehouse and fulfillment operations.
• Develop and execute operational strategies aligned with company objectives, customer expectations, and growth initiatives.
• Lead daily operations including warehousing, order fulfillment, inventory control, shipping, receiving, transportation coordination, and customer support functions.
• Establish operational goals, KPIs, and performance standards to ensure service, productivity, and financial objectives are achieved.
• Drive continuous improvement initiatives focused on productivity, quality, accuracy, customer satisfaction, and cost reduction.
• Develop scalable operational processes and infrastructure to support business expansion and evolving customer requirements.
• Monitor operational metrics and implement corrective actions as needed to improve efficiency and performance.
• Ensure all facilities maintain high standards related to safety, housekeeping, compliance, and operational excellence.
• Oversee fulfillment operations to ensure accurate, timely, and cost‑effective processing of customer orders across multiple channels.
• Partner directly with customers to understand operational needs, service expectations, onboarding requirements, and performance concerns.
• Serve as a senior escalation point for customer operational issues, service concerns, and fulfillment challenges.
• Lead customer business reviews and operational meetings while maintaining strong client relationships.
• Collaborate with Sales, Customer Service, IT, and Logistics teams to improve customer experience and operational execution.
• Ensure service level agreements (SLAs), shipping timelines, inventory accuracy standards, and customer KPIs are consistently achieved.
• Support implementation and onboarding of new customers, operational processes, and fulfillment programs.
• Develop and manage operational budgets, labor plans, and capital expenditure initiatives.
• Analyze…