Program Manager, Key Accounts

• Provide exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct site visits, waste audits, and address safety concerns
• Manage highly transactional accounts
• Establishes and maintains a high level of customer satisfaction
• Communicates to and works to resolve unique customer issues
• Increases revenue and profitability by executing sound plans on retention calls

• Bachelor's Degree in Sales, Marketing, Business Administration or similar area of study, or High School Diploma/GED with four years of relevant work experience
• 2 years of relationship management experience in environmental, waste or related service industry

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction and revenue growth through effective communication and problem resolution.

• Customer Service Excellence
• Relationship Management
• Revenue Growth Strategies
• Waste Audits
• Safety Compliance

• Customer Satisfaction Management
• Account Management
• Bid Work Handling
• Site Visits
• Waste Audits

• Effective Communication
• Problem Resolution
• Customer Issue Resolution

• Bachelor's Degree in Sales
• Bachelor's Degree in Marketing
• Bachelor's Degree in Business Administration

• Environmental Services
• Waste Management
• Transactional Accounts
• Retention Strategies