Retail Wireless Sales Specialist - St Charles, MO

Overview

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. As part of our retail team, you won’t just sell phones and plans, you’ll build relationships.

You’ll guide guests through decisions with patience and expertise. You’ll create moments that turn first-time visitors into lifelong customers. We’re expanding rapidly across the country, bringing in-person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill-building, and career progression.

• Brand Ambassador – Create a welcoming, comfortable store environment where every guest feels valued. Model positivity, professionalism, and our core belief that Happy Employees make Happy Customers.
• Relationship Builder – Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. Guide interactions toward solutions that meet guest needs while supporting store performance goals. Focus on building loyalty, not just completing transactions.
• Product and Services Enthusiast – Sell devices, plans and services, translating technology into simple, real-world conversations. Stay current on promotions, product updates, and tools, and work toward individual and team performance goals.
• Account Management – Manage guest appointments and proactively review customer accounts to recommend the best plans and offers. Serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience.

• High school diploma required.
• Minimum 6 months of retail customer service experience (Wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel and PowerPoint).
• Flexible availability, including evening and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Ability to move around the store, assist customers and maneuver merchandise when necessary.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S.

-based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI).

Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at , by telephone at , and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and You Tube for tutorials, features, applications, and company news.

• Minimum Salary: $36,750
• Maximum Salary: $46,200

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team can answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer…