Senior Assistant Manager, FT

Food. Service. Film. Fun! Marcus Theatres: where talented people find limitless opportunities!

Join the Marcus Theatres Leadership Team and learn how we have redefined the movie going experience! As an Assistant Manager with Marcus Theatres, you will be a part of a family you can connect with, grow with, and have fun with!

• Competitive Wages & Premium Holiday Pay
• Paid Vacation for Full-Time (30+ Hours per Week)
• Medical, Dental, Vision & Retirement Benefits for Full-Time (30+ Hours per Week)
• Free Movies & Meals
• Paid Uniforms
• Associate College Scholarship Program
• Career Advancement Opportunities

Do people notice your positive attitude, your work ethic, and your excellent communication skills? Do you have the ability to work in a high-volume, fast-paced and team-focused environment? A successful candidate will be passionate about coaching associates to provide exceptional guest service and bring their enthusiasm with them to work each and every day!

• Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes that keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate key performance indicators to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.
• Follow direction of the theatre and corporate management teams.

Marcus Theatres is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws

The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets.

This position reports to the General Manager/Manager.

• Ability to work and problem solve independently;
• Ability to learn the different theatre roles and be able to schedule each as business and attendance dictates;
• Learn and understand cash handling, pulls, server check out, & deposit preparation;
• Learn daily balancing of drawers, reports, safe, and follow all necessary open and closing procedures;
• Understand daily business objectives including: staffing levels for the day, events, specials, etc.;
• Help maintain internal inventory control including daily soft counts, validation & corrections;
• Ability to train, motivate and develop staff;
• Use forecasted business levels/attendance to assist with associate schedules;
• Assist with daily revision of timesheets and payroll, as needed;
• Consistently create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service;
• Assist GM with hiring, training and associate development;
• Operate projection equipment including projectors, servers and sound equipment;
• Understand our business model and demonstrate desired behaviors for all staff by driving sales within facility including MMR, loyalty registration, upselling, suggestive selling, etc.;
• Understand and enforce all corporate policies, rules & procedures. Enforce applicable federal, state, and local laws and regulations as well as learn all audit process to maintain theatre compliance;
• Answer all NPS comments and manage theatre inbox;
• Facilitate any guest issues and create a positive recovery for the guest;
• Partner with key vendors and order concession items, liquor, soda, dry goods and janitorial supplies as needed;
• Responsible for general maintenance of front of house, back of house and kitchen line. Monitor cleanliness, stock levels , safety issues,…