NEC Event Coordinator​/Parks Dept

Job Description

NEC Events Coordinator must possess a positive and upbeat personality with a desire to deliver excellent customer service that exceeds expectations and raises satisfaction for NEC staff, clients, vendors, and guests. This individual develops and fosters business relationships within specific market segments with duties to include planning, detailing, and finalizing event and meeting agendas; managing Licensee (client) accounts; conducting site visits, soliciting, and generating new and repeat business.

Responsibilities also include working with all NEC Departments to develop and promote directly hosted NEC Events that serve the interests and earn the support of the equestrian community. This position reports to the NEC General Manager.

• Answers telephones and greets visitors. Provides information on facilities, programs and events hosted by the National Equestrian Center and County Parks system.
• Responds to venue rental interest received by direct inquiry, third‑party referral and other leads; participates in trade shows, community, and professional organizations to maintain high visibility and achieve NEC sales and revenue goals; develops and continually enhances relationships with key accounts to maintain and increase NEC’s event market share.
• Sends proposals and supporting sales literature to prospects; contacts and negotiates new and repeat business with the objective of maximizing NEC revenue; effectively upsells throughout the pre‑event and event phases to include food and beverage, amenities, audiovisual and other equipment rentals, convenience, and special request services; ensures quick and efficient responses to customer issues, comments, and problems to provide a positive experience and improve/increase future sales prospects.
• Researches and identifies target prospects for sponsor ships and event proposals.
• Maintains a strong network of contacts within the equestrian and event‑related industries.
• Maintains strong client relations and facilitates the accurate and timely flow of information such as event specifications and license/rental terms to ensure proper communication, planning, and event execution.
• Solicits, negotiates, and secures license agreements for new and renewing event packages and/or catering and VIP experiences.
• Conducts lead generation for acquisition of new sponsors and grows revenue from existing sponsors and renewals.
• Works with Park Administration to set fee schedules and, as needed, special event and sponsorship pricing.
• Documents and files accurate, detailed, legible records reflecting planning, follow‑up and sales history of events at NEC to promote continuity of excellent customer service and ensure that the obligations of NEC and the client are met with satisfaction.