Inside Sales Specialist

Generates revenue by soliciting and obtaining new accounts. Serves customers by providing product and service information, resolves product and service problems.

• Must be knowledgeable of all products; updates job knowledge by studying new product descriptions
• Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building relationship; providing technical information and explanations; preparing quotations providing pricing, availability and delivery information
• Grows accounts by checking customer’s buying history; suggesting related and new items; explaining technical features and advantages
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause; providing the best solution to solve the problem; expedite the correction and following up to ensure resolution
• Communicate with customer either by phone, electonically, or face to face
• Responds promptly to customer inquires
• Assess competitors by analyzing and summarizing competitor information and trends, identifying sales opportunities
• Communicate with and support Outside Sales Team members with the assistance of Customer Service
• Scan associated documents to sales order and/or quote
• Protects companies value by keeping information confidential
• Assist with annual physical inventory

• Minimum education required is a high school diploma, mechanical and technical aptitude helpful
• Strong sales and prospecting skills
• Excellent attention to detail and accuracy
• Strong communication, both verbal and written
• Must be able to maintain a positive attitude while working with customers, vendors and coworker so to build a sound, long-lasting relationships
• Ability to work independently and carry out assignments to completion within given instructions and guidelines
• Ability to multi-task, priorities and manage time effectively and be able to respond to different types of personalities
• Knowledge of relevant computer applications