Security Alarm Dispatcher

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real‑time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two‑way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

This role demands a high level of skill in alarm verification, video monitoring, and rapid decision‑making, all while maintaining clear and direct communication with customers and emergency personnel.

Position requires availability between 4:30am‑1pm, based on labor demands. Flexible schedule: 8–10 hour shifts with more flexible options on the number of days worked per week.

• Full benefits on Day1 of employment
• 3 weeks paid vacation time
• 10 days paid sick time
• Uncapped employee referral bonuses
• Training provided

Starting Pay Rate: $22.00 per hour (not including shift differential)

On‑site in the office. Interface’s Interactive Security Operations Center is a 24/7 environment supporting customers throughout the U.S.

• Evening Differential: +$0.50 per hour for hours worked between 5pm and 9pm.
• Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6am.
• Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays.

Eligible after 90 days of successful active employment. Employees can earn up to $1,000.00 bonus awards each month.

Eligible after 90 days of successful active employment. Full‑time employees can earn up to $250.00 per month, up to $3,000.00 per year.

Available start dates:
June
29th,2026;
July
13th,2026. Training program with Day1 Orientation Class occurs bi‑weekly. Pre‑employment drug screening and background check required.

• Perform remote security checks/virtual tours of customer locations, observing all areas for potential security vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business opening, closing, or upon customer request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/video surveillance technology.
• Take appropriate action based on severity or instruction, including customer contact and/or requesting emergency services such as police, fire, or medical.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation with the system of record (automation system).
• Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals via telephone of an alarm or event according to customer‑specific instructions.
• Provide critical life safety support by ensuring clear, timely and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/signals.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two‑way audio systems to communicate directly with individuals at monitored sites.
• Use two‑way audio to intervene during real‑time incidents, projecting authority and maintaining clear communication.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de‑escalation or rapid decision‑making.
• Document all interactions and ensure proper follow‑up to ensure resolution of incidents.
• Generate detailed reports on alarm responses and life safety interventions.

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills, handling all interactions with professionalism and care.
• Strong active listening…