Security Alarm Dispatcher- Part Time- 5:30p-9:30p

Overview As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions.

This position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property, all while advancing your expertise in a fast-paced, technology-driven environment.

Shift

Hours:

Position requires availability between 5:30p-9:30p, based on labor demands. (Your work hours will be scheduled between this time range.)

Uncapped employee referral bonuses.

Customer focused, energetic and engaging work culture working as one team.

Training is provided!

Starting Pay Rate:$20.00 Per Hour (not including shift differential)

Location:

On-site in office Shift Differential:
Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S.

• Standard Pay Rate:
  Applies to hours worked during the core daytime period (6:01am – 4:59pm) on regularly scheduled business days.
• Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.
• Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.
• Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am – 11:59pm).

Monthly Performance Bonus:
Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $100.00 bonus awards each month.

New iSOC Hire Bonus

• All newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus.
• $250 after successfully completing 90 days of employment.
• $250 after successfully completing 6 months of employment.

To receive each payment, employees must be actively employed on the applicable payout date.

Start dates Available:
Start your training program with our Day 1 Orientation Class which occurs bi-weekly.
* Please note favorable results on a pre-employment drug screening and background check are required.
* August 31st, 2026

• All full-time coordinators will begin their security training with TMA (The Monitoring Association) Operator course – An introduction to the security industry.
• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system)
  * Interface offered learning courses may be necessary when pursuing further certification(s).
• All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication…