Mortgage Consultant; Mortgage Loan Officer

Real Estate (Mortgage) Lending

St. Clair Shores, MI

-397

Full-Time/Regular

Responsible for origination of first mortgages including conducting initial pre‑qualification interviews, preparing loan application packages and necessary documentation, communicating policies for extension of credit in accordance with MSGCU and secondary investor guidelines, meeting production expectations, and serving members, prospective members, builders, developers, and real estate agents promptly and professionally.

• Maintains production levels at or above documented required funding goals and Minimum Production Standards through consultative phone selling, prospecting and member service. Completes phone mortgage origination via inbound and outbound calling utilizing various lead sources (referrals, call lists, phone queue, self‑generated, etc.).
• Cultivates and maintains internal and external referral sources by attending loan closings, networking events, cold calling, follow up, and referrals to generate mortgage loan production.
• Implements effective strategies and techniques to ensure members have a positive experience with MSGCU and our products and services at every touch point.
• Performs loan origination activities including accurately reading, interpreting, and applying financial and numerical information to the loan file. Adheres to federal and state regulations; secondary market; and MSGCU policies, procedures, and guidelines.
• Highly skilled in persuasive sales and effective follow‑up to maximize lead pull‑through to closing.
• Uses a consultative approach and asks high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to offer effective solutions for member needs and cross sell MSGCU products and services by focusing on the benefits and value to the member.
• Travels throughout branch network to strengthen relationships and collaborate with assigned branch teams in order to increase branch referrals and drive mortgage loan growth. Communicates mortgage updates and provides recommendations for identifying new opportunities. Responds to branch team members in a timely and efficient manner.
• Performs follow‑up work to achieve conditional approval within established time frames.
• Provides consistent and effective communication informing all parties of loan transaction from pre‑approval through funding issues preventing approval, denial, etc. Follows up on cancelled and pre‑approved applications.
• Maintains referral sources and member relationships after the closing by performing post closing activities through thank you letters, emails, phone calls, text messages and in person visits when possible to gain additional opportunities.

• Member Focus:
  Uses active listening skills to gain insight and understanding into members’ home ownership objectives in order to offer appropriate options and build strong member relationships. Actively looks for ways to help people solve problems and/or meet financial objectives.
• Action Oriented:
  Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Strong organizational skills and ability to manage multiple responsibilities simultaneously in a fast‑paced environment.
• Builds Networks:
  Builds rapport and develops constructive relationship networks inside and outside MSGCU.
• Communicates Effectively:
  Skillfully communicates to members with varying levels of mortgage knowledge the lending options, process, and timelines, and uses diplomacy and tact during high‑tension situations. Poised phone presence and strong follow‑up skills.
• Persuades:
  Shares mortgage options in a compelling manner to help members see the value of our offerings as compared to others in the market. Encourages member referrals.
• Instills Trust:
  Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
• Self‑Development:
  Active…